Hotels and Restaurants being blackmailed

Hotels and restaurants are being blackmailed by TripAdvisor reviewers, according to the BHA (British Hospitality Association) http://catererlicensee.com/bha-statement-false-reviews-on-tripadvisor. It was interesting for us to read this as whenever a bad comment is left on TripAdvisor against our hotel, we cannot find any opportunity for redress. We thoroughly investigate ALL complaints and thank goodness they are few […]