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Privacy Policy

Effective Date: 2026
Last Updated: April 2026

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1. Introduction

This Privacy Policy explains how Stanhill Court Hotel (“we”, “us”, “our”) collects and processes personal data when you:

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  • Visit our website

  • Interact with our advertisements (including on social media)

  • Make enquiries or bookings

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We comply with the UK GDPR, Data Protection Act 2018, and Privacy and Electronic Communications Regulations (PECR).

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2. Data Controller

Stanhill Court Hotel
Stan Hill, Charlwood, Horley, Surrey, RH6 0EP
📧 enquiries@stanhillcourthotel.co.uk
📞 01293 862166

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3. Personal Data We Collect

a. Information You Provide

  • Name

  • Email address

  • Phone number

  • Booking and enquiry details

  • Event/wedding information

 

b. Automatically Collected Data

  • IP address

  • Device and browser information

  • Website activity (pages viewed, clicks, time on site)

 

c. Advertising & Tracking Data

When you interact with our website or ads, we may collect:

  • Cookie identifiers

  • Facebook/Instagram user interaction data

  • Conversion data (e.g. booking enquiries after clicking an ad)

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4. Meta (Facebook & Instagram) Advertising

We use advertising services provided by Meta Platforms, Inc., including:

Meta Pixel

 

Our website uses the Meta Pixel, which allows us to:

  • Measure ad performance

  • Track conversions (e.g. enquiries, bookings)

  • Build audiences for advertising

  • Deliver personalised ads

 

Custom Audiences

We may use your data to create Custom Audiences or Lookalike Audiences via Meta. This may include:

  • Email address (hashed before upload)

  • Website activity (via cookies/pixel)

 

Data Sharing with Meta

By using our website, you acknowledge that certain data may be shared with Meta via cookies and similar technologies.

 

Meta may process this data as a separate data controller. For more information, see:
👉 https://www.facebook.com/privacy/policy/

 

Legal Basis

We rely on:

  • Consent – for cookies and tracking technologies

  • Legitimate interests – for measuring ad performance and business growth

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5. How We Use Your Data

We use your data to:

  • Process bookings and enquiries

  • Respond to customer communications

  • Deliver and optimise advertising campaigns

  • Retarget visitors with relevant ads

  • Improve website performance

  • Comply with legal obligations

 

6. Cookies & Consent

We use cookies and tracking technologies, including:

  • Meta Pixel

  • Google Analytics (if applicable)

  • Marketing and remarketing tools

 

You will be asked to consent to non-essential cookies via a cookie banner.

You can:

  • Withdraw consent at any time

  • Adjust preferences via the cookie tool

  • Disable cookies in your browser

 

7. Sharing Your Data

We may share data with:

  • Advertising platforms (including Meta)

  • Booking and reservation systems

  • Payment processors

  • IT and marketing providers

We do not sell personal data.

 

8. International Data Transfers

Meta and other providers may process data outside the UK.

Where this occurs, safeguards include:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Agreements (IDTAs)

 

9. Data Retention

  • Booking data: up to 6–7 years

  • Marketing data: until consent withdrawn

  • Advertising data: typically 3–24 months (platform-dependent)

 

10. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing (including direct marketing)

  • Withdraw consent at any time

 

To exercise your rights:
📧 enquiries@stanhillcourthotel.co.uk

 

11. Your Advertising Choices

You can control how your data is used for advertising:

 

12. CCTV

CCTV operates on-site for safety and security.

  • Legal basis: legitimate interests

  • Retention: approx. 30 days

 

13. Data Security

We use appropriate security measures including:

  • Encryption (SSL)

  • Secure hosting

  • Access controls

 

14. Complaints

You may contact the UK regulator:

Information Commissioner's Office
https://ico.org.uk

 

15. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page.

 

16. Contact

Stanhill Court Hotel
📧 enquiries@stanhillcourthotel.co.uk
📞 01293 862166

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